Return Policy
Effective date: 29 October 2026
We want you to love every piece you bring home from Cressedon. If something isn't right, this policy explains how returns, replacements and refunds work.
Scope
This Return and Refund Policy applies to all purchases made through cressedon.com. We currently ship to addresses within the United States only.
Contact Us
For any questions about returns or refunds, email us at cressedon@gmail.com. We reply to all messages within 24 to 48 hours on working days.
30-Day Return Window
You can return your order within 30 days of the delivery date for any reason, as long as the item is unused, undamaged and in its original packaging.
How to Start a Return
- Contact us: email cressedon@gmail.com with your order number and the reason for your return. If the item is damaged, faulty or incorrect, please include photos.
- Return authorisation: we'll review your request and email you the return address and instructions. Please don't send items back before you receive these, as returns are sent to different addresses depending on the product.
- Pack and send: pack the item securely in its original packaging with all labels and tags attached, include your order number, and send it using a tracked shipping service.
Return Shipping Costs
- Damaged, faulty or incorrect items: we cover the cost of the return, or send a replacement without needing the item back where appropriate.
- Change of mind: the cost of return shipping is paid by the customer. This includes ordering the wrong item, the item not suiting your space, or simply no longer wanting it.
We don't charge a restocking fee.
Damaged, Faulty or Incorrect Items
- Damaged in transit: contact us within 7 days of delivery with your order number and photos of the damage and the packaging. Once we've assessed it, we'll send you a replacement or issue a refund.
- Faulty items: contact us as soon as you notice the fault, with photos or a short video. We'll arrange a free replacement or a refund.
- Incorrect item received: let us know and we'll make sure you receive the correct product at no extra cost.
Orders That Never Arrived
If your order hasn't arrived within 23 days of dispatch, contact us and we'll open an investigation with the courier. If the parcel can't be found, we'll send a replacement or give you a full refund.
Cancelling an Order
You can cancel your order within 12 hours of placing it by emailing us. Once your order has been processed or a tracking number has been added, we can't change or cancel it, but you can still return it under this policy after it arrives.
Items That Can't Be Returned
For change-of-mind returns, we can't accept items that have been used, assembled, installed or damaged after delivery. This doesn't apply to items that arrive damaged, faulty or incorrect.
Timelines
- Ship-back deadline: please send your return within 7 days of receiving your return authorisation.
- Inspection: once your return arrives, we'll inspect it and email you to confirm whether your refund is approved.
- Refund processing: approved refunds are processed within 7 business days to your original payment method. Depending on your bank, it may take a few extra days to appear in your account.
Your Legal Rights
This policy doesn't affect any rights you have under the consumer protection laws that apply to your purchase.
Questions?
Visit our FAQ page or email us at cressedon@gmail.com.