Shipping policy

Thank you for shopping with Cressedon. Below is everything you need to know about how we ship your order.

Where We Ship

We currently ship to addresses within the United States only. Our products are sent directly from our trusted suppliers' warehouses.

Processing Time

Orders are processed and dispatched within 1 to 3 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Times

Once your order has been dispatched, delivery usually takes 2 to 16 days, depending on the product and your location. Most orders arrive within 2 to 6 days.

Delivery times are estimates and are not guaranteed. Delays can happen because of weather, public holidays or courier issues.

Shipping Costs

Standard shipping is included on every order. At checkout you can also choose Insured Shipping for a small fee, which protects your order against loss or damage while it's in transit. Insured Shipping does not change the delivery time.

Import Charges

Some items are shipped to you from our suppliers' international warehouses. In some cases, these items may be subject to import duties or taxes when they enter the United States. Any such charges are set by U.S. Customs and Border Protection and are not included in the price at checkout.

Order Tracking

When your order is dispatched, you will receive an email with a tracking number and a link to follow your parcel. You can also follow it any time on our Track Your Order page. Tracking may take 2 to 3 days to show updates after dispatch. If you don't see an update after that, please contact us.

Shipping Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address that was entered by the customer. If you need to change your address, contact us as soon as possible, before your order is dispatched.

Multiple Items

If you order more than one item, your products may be shipped separately from different warehouses and arrive on different days. You will receive tracking details for each shipment.

Delayed, Lost or Damaged Orders

If your order hasn't arrived within 23 days of dispatch, please contact us and we'll look into it with the courier. If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a photo, and we'll work with you to make it right.

Contact Us

For any questions about your order or shipping, contact us at:
cressedon@gmail.com
We reply to all messages within 24 to 48 hours on working days.